Choosing repair help
Questions about test orders, provider records and the result you need checked.
Compare a repair proposalCheckout guides
Make the failed purchase easier to explain.
Use these guides to organize the symptoms and questions for a review. They do not inspect your store or ask for private payment records.
A payment fails
Describe the visible result and what is known about the order.
Prepare a failure reportScope and estimates
See how purchase variations and connected systems affect the work.
Understand repair scopeWhich part needs repair?
Distinguish the cart, checkout, provider handoff and later order updates.
Map the failing stepRepair checklist
Keep controlled test cases and handoff checks together.
Use the planning checklistPayment to confirmation
Why the screen, provider response and saved order need separate checks.
Understand the order handoffDoes an abandoned cart prove a technical failure?
No. A report can identify a place to investigate, but a shopper may leave for many reasons. A repair claim needs an observed failure or another check tied to the actual purchase behavior.
Where does the purchase stop?
Use Contact Us at the bottom right or email Faith Forge Labs. Send the public store address and a short description. Leave out card details, passwords and private customer or order records.
Prepare a repair inquiry